Refund and Returns Policy for Goodsaliz
Effective Date: December 9, 2024
At Goodsaliz, we strive to ensure that our customers are completely satisfied with their purchases. If you’re not satisfied with your order, we offer a straightforward return and refund policy to make the process as easy as possible.
1. Returns Eligibility
To qualify for a return, items must meet the following criteria:
- Time Frame: Returns must be made within 30 days from the date of purchase.
- Condition: The product must be unused, unworn, and in its original condition. All tags, labels, and packaging must be intact.
- Non-Returnable Items: We do not accept returns on final sale items, clearance products, or personalized/customized items. Please carefully review your order before completing your purchase.
2. How to Return an Item
If you wish to return an item, follow these steps:
- Contact Us: Reach out to our customer service team at support@goodsaliz.com to initiate the return process. Include your order number, the items you wish to return, and the reason for the return.
- Return Authorization: Upon receiving your return request, we will issue a Return Authorization (RA) number along with detailed instructions.
- Package the Return: Carefully pack the item in its original packaging, including all tags and labels. Ensure that the RA number is visible on the return package.
3. Refund Process
Once we receive the returned item, it will be inspected to ensure it meets our return policy requirements. If everything is in order, we will issue a refund to the original payment method.
- Refund Time Frame: Once processed, refunds typically take 5-7 business days to appear on your account, depending on your payment provider.
- Partial Refunds: If the returned item is damaged, used, or missing parts, we may issue a partial refund based on the condition of the product.
4. Shipping Fees
Return shipping costs are the responsibility of the customer, unless the item is defective or the return is due to an error on our part. If you are returning an item due to an error or damage, we will provide a prepaid shipping label.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size, color, or style, please return the item for a refund and place a new order for the desired product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide us with your order number and photographs of the damage or defect. We will offer a full refund or send you a replacement, including covering the cost of return shipping.
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, first check your bank account or credit card statement. If it still hasn’t posted, contact your payment provider or bank. If there are any issues, please reach out to us at support@goodsaliz.com.
8. Policy Updates
This Refund and Returns Policy may be updated from time to time. We will notify you of any significant changes via email or by posting an updated policy on our website. Please review this page periodically for updates.